Shopping Information

Privacy

Safe Shopping Guarantee Policy regarding Credit Card Fraud:

We guarantee that every online purchase you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we (BBB Automotive) will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Information Sharing
BBB Automotive does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, We give your name, shipping address, phone number, and order information to our shipping carrier. We also supply your name, billing address, and credit card information to the credit card processor who bills your account. BBB Automotive has strict guidelines requiring all third parties to keep any shared personal information confidential. Bottom We do not share or sell personel information... If you have a question that isn't answered here, please contact us and we'll be happy to answer it for you. You can email us at sales@bbb-carb.com, or call our Customer Service Representatives .

Transaction Info:
We make every effort to ensure that your purchase experience at BBB Automotive is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSL) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions. To be sure you're browsing secure pages, check your web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://) in the web site address to indicate that you're in a secure environment. We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put this alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file.

Navigational Information
BBB Automotive uses aggregate information from demographic surveys and traffic patterns to make improvements to our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. We use information only on an aggregate level and does not track information about individuals. Aggregate information may be shared with partners of BBB Automotive to plan advertising or promotions. We do not share any individual information.

online store policy and record with regard to credit card fraud. We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we (BBB Automotive) will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Confirmation, Pricing and Availability: BBB Automotive makes every effort to get your order to you as soon as possible. In-stock items are generally shipped the same day when received before 2pm. If there is a problem with your order you will receive an email stating more details within one business day. Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process. Ask our Customer Service Representatives for shipping details when you place your order.

Return Policy: If you wish to return your online purchase: Electrical parts may be returned for exchange for the same part.Requests for returns must be made to our Customer Service Department through the use of our Return Request Form, within 10 business days of delivery of the order. Returns received by our warehouse without a return authorization number will be refused. We will only accept merchandise in its original packaging and condition. Please Note: Freight charges for all authorized returns will be the responsibility of the customer. A re-stocking fee may also be assessed. If a package is delivered in a visibly damaged condition, or if you received less than the number of packages stated on the delivery log, inform the driver to make note of such damage or shortage on the delivery log, or you may lose your right to make claim with the delivery company. Claims for product shortages in packing must be made within 10 days of receipt of merchandise Claims for defective merchandise must be made within 10 days of receipt of merchandise. Close out Merchandise is Non-Returnable Use the return label you get with our packing slip and send the merchandise back to us using traceable mail. Once we receive your package, we will promptly exchange your defective part the same day if possible.
Our return address is:
BBB Automotive parts
3009 Michael St.
Wonder Lake, il 60097
Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. When no proof of purchase is available, we refund the most recent price charged for items returned to us.

Product Warranties: Limited 30-Day Warranty All items are warranted for (30) thirty days from date of shipment. All items are genuine, authentic and of consistent high quality and value. Our warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. Our warranty is valid only at BBB Automotive. Improper repair or warranty service performed by someone other than BBB Automotive will void this warranty. BBB Automotive DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Our warranty is valid only in the U.S.A. For additional information on how to obtain warranty service, please contact our Customer Service Department.

20% Handling charge on all returned orders.